Terms & Conditions

1. Booking & Payment Policy

1.1 Booking Confirmation

• A 25% deposit is required to confirm bookings made more than 30 days before tour start.
• Full payment is required for bookings made within 30 days of departure.
• Bookings are only confirmed upon receipt of payment and written confirmation from Three Elephants Travels.

1.2 Final Payment

• The balance of 75% must be paid at least 30 days before the start of the tour.
• Failure to pay on time may result in cancellation and loss of deposit.

1.3 Payment Methods

• Bank transfer (local & international)
• Credit/debit card via secure online payment link
• Cash (if arranged in person)
• All bank or card transaction fees must be borne by the client.

2. Cancellation Policy

2.1 Cancellations by the Client

Note: Some services (e.g., train tickets, safaris) may be non-refundable once booked.

2.2 Cancellations by Three Elephants Travels

If we must cancel due to unforeseen events (e.g., natural disasters, political unrest), clients may choose:

• A full refund
• A credit for future travel
• An alternative itinerary

3. Flight Arrangements

3.1 Client Responsibility

• Clients must book their own international flights to/from Sri Lanka.
• Flight details must be shared with Three Elephants Travels at least 30 days before arrival.

3.2 Assistance

• Upon request, we can refer trusted flight booking agencies.
• We are not liable for changes, cancellations, or issues related to third-party flight arrangements.

4. Travel Documents & Visa Requirements

4.1 Passport & Visa

• Passports must be valid for at least 6 months from the date of entry into Sri Lanka.
• Australian passport holders must apply for an Electronic Travel Authorization (ETA).
• We recommend applying for the ETA at least 30 days in advance.

Apply online at: https://www.eta.gov.lk

4.2 Other Nationalities

• Non-Australian passport holders must check visa requirements with the nearest Sri Lankan embassy.

4.3 Responsibility

• Travelers are responsible for obtaining their visa and ensuring their travel documents are in order.

5. Accommodation Policy

5.1 Hotel Categories Offered

We offer:

• 3-star, 4-star, and 5-star hotels
• Boutique hotels
• Resort-style accommodations

5.2 Hotel Substitution

• Hotels listed are subject to availability.
• If unavailable, we will offer an equivalent or higher-rated hotel at no extra cost.

5.3 Room Types & Occupancy

• Prices are based on twin/double-sharing.
• Single, triple, or family rooms must be requested at booking and may incur additional charges.

5.4 Check-In & Check-Out

• Check-in: 2:00 PM
• Check-out: 11:00 AM
• Early check-in/late check-out is subject to availability and may involve additional costs.

5.5 Inclusions & Policies

• Daily breakfast is included unless stated otherwise.
• Hotel policies on smoking, noise, and damage apply.
• Guests are responsible for any damage caused to hotel property.

6. Children & Infant Policy

6.1 Age Categories

• Infants (0–2 years): Free of charge (when sharing with parents, no separate bed)
• Children (3–12 years):
• With extra bed: 50% of adult rate
• Without extra bed: 25% of adult rate

• Adults (13+): Full adult rate

6.2 Activity Restrictions

• Some activities (e.g., safaris, hikes) may have age restrictions for safety reasons.

6.3 Accommodation & Transport

• Children may require their own bed; extra charges may apply.
• Infants may travel on laps; child safety seats are recommended where possible.

6.4 Parental Responsibility

• Parents are responsible for supervising and managing children during the tour.

7. Health, Safety & Insurance

7.1 Medical & Dietary Requirements

• Clients must disclose any medical conditions or dietary needs at the time of booking.

7.2 Vaccinations

• Travelers are advised to consult with their healthcare provider on required or recommended vaccinations.

7.3 Travel Insurance

Highly recommended. Should cover:

• Trip cancellation/interruption
• Medical emergencies
• Evacuation
• Baggage loss/damage
• Delays due to natural events or strikes

Three Elephants Travels is not liable for losses due to lack of insurance.

8. Hotel Rules & Regulations

• Standard hotel check-in time is 2:00 PM; check-out time is 11:00 AM.
• Early check-in and late check-out are subject to hotel availability.
• Cancellation terms apply to room reductions after the release period.
• Hotel services, layouts, views, and facilities may differ by location or season.
• Images used are for reference only.

9. Liability

• Three Elephants Travels acts as an agent between clients and third-party providers (e.g., hotels, transport).
• We are not liable for injury, loss, damage, or delays caused by third parties.
• We are not responsible for disruptions due to natural disasters, political issues, or other force majeure events.

10. Code of Conduct

• Travelers must respect local customs, laws, and fellow guests.
• Disruptive or unsafe behavior may result in removal from the tour without refund.

11. Health & Fitness Requirements

• Clients must ensure they are physically fit for their chosen tour.
• Some itineraries involve walking, stairs, or long vehicle journeys.

12. Changes in Pricing

• Prices may be affected by changes in:
• Fuel surcharges
• Local taxes
• Exchange rates
• Third-party costs (e.g., hotel or entry fee increases)
• Final pricing is confirmed at the time of booking and payment.